Exchange/Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that there may be instances where you need to exchange or return a product. This Exchange/Return Policy outlines the guidelines and procedures for exchanging or returning items purchased from our e-commerce website. By accessing or using our website, you agree to the terms and conditions of this Exchange/Return Policy.

  1. Eligibility for Exchanges/Returns To be eligible for an exchange or return, please ensure that:
  • The item is in its original condition, including all packaging, tags, and accessories.
  • The item has not been used, washed, or altered.
  • The item is within the specified return/exchange period, which is [insert number of days] days from the date of purchase.
  1. Exchange Process If you wish to exchange an item, please follow these steps:
  • Contact our customer support team at [insert contact information] to initiate the exchange process.
  • Provide your order details, including the order number, item(s) to be exchanged, and the reason for the exchange.
  • Our customer support team will provide you with further instructions and guide you through the exchange process.
  • Once we receive the returned item and verify its eligibility, we will process the exchange and ship the replacement item to you.
  1. Return Process If you wish to return an item for a refund, please follow these steps:
  • Contact our customer support team at [insert contact information] to initiate the return process.
  • Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
  • Our customer support team will provide you with further instructions and guide you through the return process.
  • Once we receive the returned item and verify its eligibility, we will process the refund using the original payment method.
  1. Return Shipping For exchanges and returns, you are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping method and keeping the shipping receipt for your records.

  2. Refund Processing Refunds will be processed within [insert number of days] days of receiving the returned item and confirming its eligibility. The refund will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

  3. Non-Returnable Items Certain items are non-returnable for hygiene or safety reasons, such as intimate apparel, swimwear, earrings, or perishable goods. Additionally, custom-made or personalized items may not be eligible for return unless they are damaged or defective.

  4. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund, including any necessary return shipping costs.

  5. Exceptions and Discretion In certain cases, we may make exceptions to this Exchange/Return Policy at our discretion. Such exceptions may include special circumstances or warranty claims. Please contact our customer support team for assistance with any exceptional cases.

  6. Updates to the Exchange/Return Policy We reserve the right to update or modify this Exchange/Return Policy at any time. Any changes will be effective immediately and communicated through our website. It is your responsibility to review this policy periodically to stay informed about our exchange and return procedures.